Citizen / Client Charter (CCC) is specifies the standards of service delivery by HPCL .

Citizen / Client Charter of HPCL is divided into different sections as:

TABLE OF CONTENTS
• OBJECTIVE OF CITIZENS’ / CLIENTS’ CHARTER
• HPCL’S MISSION & VISION
• INTRODUCTION TO CITIZENS’ & CLIENTS’ CHARTER

CHAPTERS
1. PETROL PUMP (RETAIL OUTLETS)
2. AUTO LPG
3. CNG
4. KEROSENE
5. LPG
6. DIRECT SALES - LUBRICANTS, GREASES &
SPECIALTIES
7. AVIATION
8. PROJECT & PIPELINES
9. HUMAN RESOURCES
10. RIGHT TO INFORMATION ACT
11. COMPLAINT / ................... PUBLIC GRIEVANCE REDRESSAL
MECHANISM
12. HPCL LOCATIONS
13. IMPORTANT WEBSITES




Here is the attachment.

Attached Files

Citizen Client Charter of HPCL.pdf (1.27 MB, 106 views)