Hi I would like to have the details of the Citizen charter for the Common practices followed by the branches of the Oriental Bank of Commerce?

The details of the Citizen charter for the Common practices followed by the branches of the Oriental Bank of Commerce is as given below:

Regular practices took after by the branches

1.

Show business hours.

2.

Render considerate administrations.

3.

Ensure safe custody of chequebook and passbook

4.

Take care of all clients present in the saving money lobby at the end of business hours.

5.

Give separate 'May I help you' work area everywhere branches.

6.

Offer selection office to all store accounts (i.e. account opened in individual limit and Proprietorship concerns) and all sheltered store locker hirers (i.e. singular hirers).

7.

Show financing costs for different store plans now and again.

8.

Tell change in loan fees on advances and in addition Service Charges.

9.

Give subtle elements of different store plans/administrations of the Bank.

10.

Issue Demand Drafts, NEFT/RTGS office and so on.

11.

Show Time - Norms for different saving money exchanges.

12.

Pay enthusiasm for postponed credit of outstation checks, according to the Collection Policy of the Bank.

13.

Bear the cost of prompt credit in admiration of outstation checks and instruments payable at standard, like interest/profit warrants and other Pre-paid instruments like interest drafts and so forth., drawn by a bank on its branches upto a predefined limit subject to certain conditions, as exhorted by RBI every once in a while.

14.

Give dissension/recommendation enclose the branch premises.

15.

Show location of Regional and Head Offices and in addition Nodal Officer managing client grievances/grumblings

16.

Show Time i.e. at the point when the Drop Box/Collection Box will be opened for hotel the instruments for the clearing of the day or the time upto which instruments dropped in the Drop Box/Collection Box on a day should be stopped for clearing around the same time

17.

Show points of interest of the Customer's day when they can meet the Branch Manager with no earlier arrangement.

18.

Show notable components of the Banking Ombudsman plan, location of Banking Ombudsman delegated by Reserve Bank of India under Banking Ombudsman Scheme 2006.

19.

Show the Name, Contact Number and address of the Code Compliance Officer (BCSBI) furthermore, the Toll Free Help Line Numbers of Controlling Office and Principal Code - Compliance Officer at the Head Office and at individual Regional Offices.

20.

Show notice about the accessibility of grimy and damaged note trade office.

21.

Show Comprehensive Notice Board at branches giving data on "Client Administration", "Administration Charges", Grievance Redressal" and "Others" according to RBI rules.