The Standardized Public Grievances Redressal System (SPGRS) of Indian Bank
Provide Online Customer Complaint Form.

Here I am telling you the process to get the Online Customer Complaint Form.

Go to the official website of Indian Bank

Then click on tab “Quick Info” and then “Online Portal”

Then a new page will open

Click on “Contacts” and then “Customer Complaints”

A new screen will open

Now click on the link “SPGRS (Online Customer Complaint Form)”

Again a new page will open




On this page you will get the online form

Fill all the details in the form and then click on submit button.

Contact-

Corporate Office - Postal Address

Indian Bank, Corporate Office,
PB No: 5555, 254-260, Avvai Shanmugam Salai,
Royapettah, Chennai - 600 014

Corporate Office - Phone Number
44 28134300

I am an MSME customer of Perumbavoor branch (Muthayikkara Logistics - account number 67034021)I had done two online payments through the State Bank of India portal for charging diesel extrapower card of Indian Oil Corporation, which was failed on 29th September 2020. This was reported to the branch immediately and the details provided to the branch as well as their pos center. Till now no refund is received. All transactions were done through authorised bank/portal.
Please help me to get the amount refunded.

Gopidasan M V