The Grievance Redressal Cell of the Insurance Regulatory and Development Authority IRDA looks into complaints from policyholders.

Complaints against Life and Non-life insurers are handled separately.

This Cell plays a facilitative role by taking up complaints with the respective insurers.

Only complaints from the insureds themselves or the claimants shall be entertained.

Call Center : Toll Free No:155255

Contact information:

Complaints against Non-life insurance companies:

Private Insurers:

Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail ids:complaints [at] irda [dot] gov [dot] in

Public Sector Insurers:

Mr.R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

E-mail ids: complaints [at] irda [dot] gov [dot] in

Complaints against Life Insurance Companies:
Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

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