I am doing MBA final year degree in Banking from Mumbai University and making project report on the topic State Bank of India. Will you provide me some details about State Bank of India Total Quality Management (TQM) so I put details in report also provide address?

State Bank of India is an Indian multinational, public sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra

About TQM

Total Quality Management (TQM) is one of the revolutionary management philosophies which require a radical and pervasive change within the firm.

Total Quality Management derives its strength scientific school of management as well as the human behaviour or the social system school of management

Total Quality Management requires the following six concepts which are as follows.

1. A highly committed and involved management providing continual organizational support.
2. Focus on customer needs.
3. Total involvement and utilization of the present workforce
4. Continuous improvement of the existing business processes and production processes
5. Considering Suppliers as partners
6. Establishing performance measures for the processes.

Contact:

State Bank of India
State Bank Bhavan, Madam Cama Road
Mumbai-400021.

SBI Office Phone Number: +91-22-22029456
SBI Office Fax Number: +91-22-22742431