Here I am giving you question paper for CBSE 12th Commerce business studies Question papers in PDF file attached with it so you can get it easily.

1. State any two functions of top-level management. 2
2. What is meant by 'economic environment' of business ? 2
3. Enumerate any two features of directing. 2
4. What is meant by production concept of marketing ? 2
5. How does marketing help a firm to build goodwill in the market ? 2
6. An organisation follows the principles of management. What are the positive
effects of each of the following principles of management on the organisation ? 3
(i) Scalar chain
(ii) Equity, and
(iii) Division of work
7. How does motivation improve the efficiency of workers in an organisation ?
Give any three points 3
8. "All managers are leaders, but all leaders are not managers." Do you agree with
this statement ? Give any three reasons in support of your answer. 3
9. Enumerate any three market related factors that should be kept in view while
taking decision on the choice of channels of distribution of any product. 3
10. State any three objectives of sales promotion. 3
11. Describe, in brief, Taylor's principles of
(i) Science, not the rule of thumb, and
(ii) Harmony, not discord. 4

12. Define the term 'Organising' and enumerate the steps involved in the process
of organising. 4
13. You are the representative of workers in a factory and want to impress upon
the management the need for introducing time-rate system in place of existing
piece-rate system of wage payment. What four reasons would you like to give
to the management to justify your viewpoint ? Explain, in brief. 4
14. "Securities and Exchange Board of India (SEBI) is the watchdog of the securities
market." Do you agree ? Give four reasons in support of your answer. 4
15. Distinguish between Capital market and Money market on the basis of
(i) Participants,
(ii) Instruments traded
(iii) Investment outlay, and
(iv) Safety 4
16. "Management is regarded as fully-developed profession." Do you agree ? Give
reasons. 5
17. Explain any five negative impacts of liberalisation and globalisation on business
and industry in India. 5
18. "Controlling helps in achieving objectives of the organisation and improving
employees' morale." Explain this statement, in brief. 5
19. Explain any five factors which the capital structure of a business enterprise. 5
20. You are a newly appointed finance advisor in a company and found that the
company is over-capitalised. The management does not agree with your findings.
Convince the management by giving five reasons in support of your viewpoint. 5
21. Explain, in brief, any six features of planning. 6
OR
Defining 'organisational objectives' is the first step in the process of planning.
Explain, in brief, the other steps of this process.
22. Distinguish between formal and informal organisations on the basis of 6
(i) formation,
(ii) purpose,
(iii) structure,
(iv) behaviour of memebers,

(v) stability, and
(vi) adherence to rules. 6
OR
"Authority can be delegated but accountability cannot." Explain the statement.
23. Why is the employees' training necessary in an organisation ? Explain in brief
any six reasons. 6
OR
Explain, in brief, any six steps involved in the selection procedure of employees.
24. Explain the various factors which should be considered before taking decision
on the choice of a particular medium of advertising for a product. 6
OR
You are the marketing manager of a company manufacturing toy car. Which
media would you choose for advertising your product ? Explain in brief, any
five reasons in support of your answer.
25. Explain, in brief, any six remedies available to consumers under the Consumer
Protection Act, 1986. 6
OR
Explain, in brief, any four rights of consumers as provided under the Consumer
Protection Act, 1986.

QUESTION PAPER CODE 66/1
1. State any two functions of middle-level management. 2
2. What is meant by 'political environment' of business ? 2
3. Enumerate any two functions of a supervisor. 2
4. What is meant by the 'product concept of marketing' ? 2
5. How does marketing help an enterprise to establish a place in the market ? 2
6. An organisation follows the principles of management. What are the adverse
effects of each of the following principles of management on the organisation : 3
(i) Unity of command
(ii) Order
(iii) Stability of tenure of personnel

7. Why is leadership considered as the most important element of directing function
of management ? Give any three reasons. 3
8. "Managerial functions cannot be carried out without an efficient system of
communication." Do you agree ? Give any three reasons is support of your
answer. 3
9. Enumerate any three product related factors that should be taken into consideration
while taking a decision on the choice of channel of distribution for any product. 3
10. State any three features of personal selling. 3
11. Describe, in brief, Taylor's principles of (i) co-operation, not individualism, and
(ii) maximum, not restricted output. 4
12. Define the term 'Organisational Structure' and enumerate any three considerations
to be kept in mind while building an organisational structure. 4
13. The workers of a factory are demanding the introduction of time-wage system
in place of the existing piece-rate system of wage payment. The management
is not prepared to accept this demand of the workers. Why, in your opinion,
is the management opposing this demend ? Explain in brief any four reasons. 4
14. "In today's commercial world, the stock exchange performs many vital functions."
Do you agree ? Give any four reasons in support of your answer. 4
15. Distinguish between Capital market and Money market on the basis of
(i) Liquidity, (ii) Expected Return, (iii) Duration, and (iv) Instruments traded. 4
16. "Management is regarded as a perfect science." Do you agree ? Explain in brief
any five reasons. 5
17. Explain briefly any five positive impacts of globalisation and liberalisation on
business and industry in India. 5
18. "Controlling helps in financial matters and maintaining and improving quality."
Explain this statement, in brief. 5
19. Explain in brief any five factors which affect the requirement of fixed capital of
an enterprise. 5
20. You have joined as a finance advisor in a company and found that the company
was under-capitalised. The directors of the company do not agree with you as
they are ignorant about the meaning of under-capitalisation. Explain to them the

meaning of 'under-capitalisation' and convince them by giving four reasons in
support of your viewpoint. 5
21. Explain, in brief, any six limitations of planning. 6
OR
"Planning is of vital importance in the managerial process." Do you agree ?
Explain in brief any five reasons in support of your answer.
22. Distinguish between formal and informal organsiations on the basis of (i)
Communication, (ii) Flow of authority, (iii) Tenure, (iv) Leadership, (v) Durability,
and (vi) Interdependence. 6
OR
Delegation of authority is based on the elementary principle of division of labour."
Explain this statement.
23. Why is staffing an important function of management in all organisations ?
Explain, in brief, any six reasons. 6
OR
Explain, in brief, any six external sources of recruitment of employees.
24. Explain the major activities involved in physical distribution of goods. 6
OR
You are the advertising manager in a company manufacturing coloured television
sets. Which media would you choose for advertising your product ? Explain
briefly any five reasons in support of your answer.
25. Explain, in brief, any six reasons as to why consumer protection is needed in India. 6
OR
Explain, in brief, any six responsibilities of consumers to safeguard their interests.

EXPECTED ANSWERS/VALUE POINTS
A-1. Function of top-level management : (Any two)
1. To determine the objectives of the organization.
2. To Frame policies.
3. To Organise activities to be performed.
4. To Assemble the required resources.
5. To Control and monitor the planned performance.

1 mark for each correct point. 1×2 = 2 Marks
A-2. Economic Environment of Business includes : (Any four)
1. Gross national product
2. Corporate profits
3. Inflation rates/ Price level changes
4. Productivity
5. Employment rates
6. Balance of payment

½ mark for each correct point. ½×4 = 2 Marks
A-3. The features of directing are : (Any two)
1. It is a pervasive function.
2. It is an ongoing activity.
3. It relates to human factor.
4. It is result oriented

1 mark for each correct feature. 1×2 = 2 Marks
A-4. Production concept of marketing implies :
Lowering the cost of production
Mass production and distribution.
1 mark for each correct point. 1×2 = 2 Marks
A-5. Marketing helps a firm to build goodwill in the market by :
1. Selling quality products
2. Reasonable price
3. Popularizing the products
4. Providing convenient outlets

½ mark for each correct point. ½×4 = 2 Marks

A-6. Positive effects of following the principles of management :
Scalar Chain : (Any one)
Clearly defined chain of command and chain of communication.
Specify Authority, responsibility relationship.
Equity : (Any one)
Loyalty and devotion of personnel is ensured.
Positive Motivation.
Team spirit and enthusiasm.
Division of Work : (Any one)
Benefit of Specialization.
Increased productivity.

1 mark for each correct point in each principle . 1×3 = 3 Marks
A-7. Motivation improves the efficiency of workers by : (Any three)
Infusing the willingness to work
Bridging the gap between ability and willingness to work
Being goal oriented
Inducing people to work better

1 mark for each correct point. 1×3 = 3 Marks
A-8. Yes, I agree with the statement because of the following reasons :
1. Manager is a part of the formal organization; Leader may be outside
formal organization.
2. Manager focuses on organizational goals; Leaders are concerned about
aspirations and expectations of followers
3. Manager has formal authority; Leaders have accepted authority.

1 mark for each correct reason. 1×3 = 3 Marks
A-9. Various market related factors that should be taken into consideration while
taking a decision on the choice of channel of distribution for any product are
as follows : (Any three)
Geographic concentration
Size of Market
Nature of market
Quantity of purchase

1 mark for each correct point. 1×3 = 3 Marks
150
A-10. Objectives of sales promotion are : (Any three)
1. Increase in sales volume.
2. Increase in new customers.
3. Enhanced repeat buying/purchasing by the customers.
4. Creating awareness about the product.
5. Gaining shelf space by devising special promotion schemes.
6. Block competition.

1 mark for each correct point. 1×3 = 3 Marks
A-11. Taylor's principle of Science not the rule of thumb should include any two
points from the following :
Scientific enquiry and not intuition, experience or hit and miss methods
Thinking before doing
Exact measure of effort and output so as to determine fair day’s work
Use of scientific management techniques
Taylor's principle of Harmony not discord should include any two points from
the following :
Mutual give and take
Complete mental revolution of both managers and workers
Enlightened attitude of managers
Discipline and loyalty on part of the workers.

1 mark for each correct point with explanation. 2 × 2 = 4 Marks
A-12. Definition : Organizing refers to the process of identifying and grouping various
activities and bringing together physical, financial and human resources and
establishing productive relations among them for the achievement of specific
goals. (OR Any other suitable definition)
Steps of Process :
1. Division of work.
2. Grouping jobs and departmentation.
3. Establishing authority relationships.

[Note: ½ mark to be deducted for improper sequence]
1 mark for definition and 1 mark each for correct step of process. 1+1×3 = 4 Marks
A-13. Justifications to accept the demand of introduction of time rate system of wage
payment in place of the existing piece rate system of wage payment are :
Time-rate system is :
Simple to calculate and understand
Guarantees minimum remuneration improving employee morale

Greater attention improves quality
Steady pace reduces damage or rough handling of machines etc.
Requires less administrative attention
Justification for rejecting piece rate system :
Quality and safety may be endangered by quantity requirements
Decreases worker efficiency and health
Difficult to determine the cost in some situations

Attached Files

CBSE 12th Commerce Business Studies Question papers.pdf (68.0 KB, 78 views)