Hey as The Grievance Redressal Cell of the Insurance Regulatory and Development Authority looks into complaints from policyholders

About cell
Complaints against Life and Non-life insurers are handled separately. This Cell plays a facilitative role by taking up complaints with the respective insurers.

Working hours
Monday 8 AM to 8 PM
Tuesday 8 AM to 8 PM
Wednesday 8 AM to 8 PM
Thursday 8 AM to 8 PM
Friday 8 AM to 8 PM
Saturday 8 AM to 8 PM
Sunday closed

Complaints against Non-life insurance companies:
Private Insurers:
Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

Public Sector Insurers:
Mr.R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

Complaints against Life Insurance Companies:
Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.