Hindustan Petroleum Corporation Limited (HPCL) is an Indian state-owned oil and natural gas company with its headquarters at Mumbai, Maharashtra and with Navratna status.

The Citizen / Client Charter (CCC) is a declaration that specifies the standards of service delivery that any organization subscribes to and the avenues for complaint resolution and other related information.

Please find the below attached file for the details about HPCL Citizen / Client Charter:

HPCL has a number of refineries in India. Some are listed below:

Mumbai Refinery - 6.5 Million Metric Tonnes (MMT) Capacity

Visakhapatnam Refinery - 8.3 MMT at Visakhapatnam

Mangalore Refinery Pvt. Ltd. - 9.69 MMT at Mangalore, Karnataka(HPCL has 16.65% Stake).

Guru Gobind Singh Refinery - 9 MMT at Bathinda, Punjab (HPCL & Mittal Energy each have 49% stake).

Barmer Refinery -9 MMT Capacity. It is a Joint Venture with Rajasthan Government

Major facilities:

Mumbai refinery - Fuel & Lubes

Vizag refinery - Fuel.

Mangalore - MRPL

Batinda - HMEL

Lube, Grease & Specialities - State of art plant at Silvassa. (One of the most advanced fully automated Installation in Asia)

Lube & Grease mfg facility - Mazagaon, Mumbai.

LPG storage Cavern - one of the biggest storage facility of LPG in Asia at Vizag - SALPG

Pipelines - MBPL, MPSPL, MDPL, VVSPL.

Several Terminals & depots.

Many LPG bottling plants

Address:

Press Relations and Corporate Communications,
Hindustan Petroleum Corporation Limited.
3rd floor, Petroleum House,
17, Jamshedji Tata Road,
Mumbai - 400020.

Attached Files

HPCL Citizen Client Charter.pdf (1.27 MB, 75 views)