The State Bank of India is strongly believes that a satisfied customer is the most important factor for growth of its business.

The Bank was the first in India to introduce a code of Fair Banking Practices in India called Towards Excellence.

The code reflected the commitment of the Bank to provide Banking services of a high orderto individual banking customers.

The code came into effect from October 1997 as part of the Golden Jubilee Celebrations of Indian Independence.

The Reserve Bank of India set up the Banking Codes and Standards Board of India (BCSBI) as an independent autonomous watchdog to ensure that customers get fair treatment in their dealings with Banks.

Get detail about the Citizen Charter of State Bank Of India:




Key Commitments To Customers:

The SBI bank promise that The SBI bank will act courteously, fairly and reasonably in all its dealings with you

The SBI bank will make sure that its documents and procedures are clear and not misleading and that you are given clear information about its products and services.

When you have chosen an account or service The SBI bank will give you clear information about how it works, the terms and conditions and the interest rates which apply to it.

The SBI bank will help you use your account or service by sending you regular statements and The SBI bank will keep you informed about changes to the interest rates, charges or terms and conditions.

The SBI bank will deal quickly and sympathetically with things that go wrong by correcting mistakes quickly, handling complaints quickly and reversing any bank charges applied in error.

The SBI bank will treat all your personal information as private and confidential, and operate secure and reliable banking and payment systems.

The SBI bank will publicise our Citizens Charter, have copies available and make sure that its staff are trained to put it into practice.