About the Ombudsman system

Ombudsman system is introduced with the objective of enabling
customers of the Bank to access an independent arbitrator for their complaints, when
they are not satisfied with the resolution provided by the Bank.

Complaints that are Comes under the Ombudsman system

His complaint under the Internal Grievance Machinery of the Bank
remains pending or not resolved to his satisfaction even after expiry of
21 days from the date of his representation to the Chief Grievances
Officer of the Bank;
and
ii. The Complainant has not taken recourse to any other legal remedy
before the Banking Ombudsman or consumer forum or civil court or any
other adjudicating authority; and

iii. The Complaint does not relate to services provided more than two years
ago.


The Complaint should have the following essential information:

a) Name and address, telephone and/or e-mail id of the complainant.
b) Name and address of the Branch( if it relates to Branch)
c) Facts of the complaint
d) Nature of deficiency
e) Nature and extent of loss caused to the complainant.
f) Reliefs sought





For more details please Consider the below Attachement that is Free to Download



Contact details :

CHIEF GRIEVANCE OFFICER
Smt. Hemalatha Rajan
Personal Banking & Operations Department
Union Bank Bhavan
239, Vidhan Bhavan Marg,
Nariman Point, Mumbai 400 021
Tel:022- 22896601
Fax No022-22021924

Attached Files

Ombudsman system Union bank of india.pdf (176.2 KB, 312 views)