#1
June 17th, 2016, 10:43 AM
| |||
| |||
Ombudsman Union bank of India
Hii sir, I wants to know about the Ombudsman System of the union bank of India will you please provide me the details of the Ombudsman System of the union bank of India ?
|
#2
June 17th, 2016, 11:07 AM
| |||
| |||
Re: Ombudsman Union bank of India About the Ombudsman system Ombudsman system is introduced with the objective of enabling customers of the Bank to access an independent arbitrator for their complaints, when they are not satisfied with the resolution provided by the Bank. Complaints that are Comes under the Ombudsman system His complaint under the Internal Grievance Machinery of the Bank remains pending or not resolved to his satisfaction even after expiry of 21 days from the date of his representation to the Chief Grievances Officer of the Bank; and ii. The Complainant has not taken recourse to any other legal remedy before the Banking Ombudsman or consumer forum or civil court or any other adjudicating authority; and iii. The Complaint does not relate to services provided more than two years ago. The Complaint should have the following essential information: a) Name and address, telephone and/or e-mail id of the complainant. b) Name and address of the Branch( if it relates to Branch) c) Facts of the complaint d) Nature of deficiency e) Nature and extent of loss caused to the complainant. f) Reliefs sought For more details please Consider the below Attachement that is Free to Download Contact details : CHIEF GRIEVANCE OFFICER Smt. Hemalatha Rajan Personal Banking & Operations Department Union Bank Bhavan 239, Vidhan Bhavan Marg, Nariman Point, Mumbai 400 021 Tel:022- 22896601 Fax No022-22021924 |