RBL Bank Limited ("Bank") comprehend that brilliance in client benefit is the most critical device for maintained business development. Bank's Grievance Redressal Policy expresses our goal to limit examples that offer ascent to client protestations and make a survey instrument to guarantee reliably prevalent administration conduct.

Grievance Redressal Process Bank expects to offer the best in class administration to its clients. In any case on the off chance that you feel that we have missed the mark concerning your desires in the administration conveyance anytime, compassionately voice your input, grievance and proposals through our plainly characterized Grievance Redressal Process.

Initially Level Grievance Redressal Forum:

On the off chance that you have not gotten the normal level of administration from us, please contact the client benefit official of your branch or keep in touch with the Branch Manager giving complete points of interest of the protest, your name and record number or you could contact us on the branch contact numbers.

You would be given an affirmation of your grievance alongside a reference number.

On the other hand, you could likewise contact us on our helpline numbers 022 61156300 to 99 or 18001238040

On the off chance that you might want to advise us of your grievance through electronic mail. You will get a reaction from us inside 10 days.

Generously cite the reference number gave to you, ought to there be a need to seek after the issue further.

Second Level Grievance Redressal Forum:

On the off chance that you are not happy with the reaction gave to you, please heighten your grievance citing the reference number, to the second level by reaching the Regional Nodal Officer of the Bank.

The Regional Nodal Officer will react to you inside 10 days

List of Regional Nodal Officers